Privacy policy

Last updated: March 3, 2026

Privacy policy

  1. General 

    1. Collaid Pty Ltd. ACN 668 613 910 trading as Collide Drinks (Collide Drinks, we or us) recognises that your privacy and the protection of your personal information is important to you. This policy sets out how we collect, use, disclose and secure your personal information. It also sets out your rights to access and correct your personal information held by us.

    2. At Collide Drinks, we take our privacy obligations seriously and are committed to ensuring that we handle personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Privacy Act).

    3. This policy covers all our business activities, including our website and social media accounts, and the supply of our products via the online store contained on this website or otherwise. 

  2. What is personal information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

  1. Collection of your personal information

    1. We usually collect personal information in the following ways:

      1. directly from you, via our website and social media accounts, or by telephone, email or in person; 

      2. if you use or purchase our products;

      3. through your other dealings with us, including your enquires, feedback, product reviews, surveys, questions, complaints, or employment applications;

      4. from third party service providers, where you consent to this;

      5. from publicly available sources of information; 

      6. from government and other agencies, where necessary depending on the nature of our relationship (e.g. from credit reporting agencies); and

      7. via any other method permitted by law and where you have given your consent.

    2. The types of information we collect will depend on the nature of our relationship with you and may include your:

      1. contact details, including your name, billing address, shipping address, email address, phone number;

      2. account information, including your username, password, security questions, preferences and settings;

      3. transaction information, including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions;

      4. device information, including information about your device, browser, or network connection, your IP address and other unique identifiers;

      5. usage information, including information regarding your interaction with our website; and

      6. other personal information, as necessary.

    3. You do not need to give us personal information, but if you don’t, we may not be able to supply you with our products.

    4. We will not collect personal information in a way that would be unlawful or where such information is unnecessary or unrelated to our business activities.

  2. Sensitive information

    1. We do not actively collect sensitive information such as information about your racial or ethnic origin, political opinions, criminal history, religious or philosophical beliefs, trade union membership, sexual orientation or health 

    2. We will only collect sensitive information if you have given your consent for us to do so and the information is reasonably necessary for us to carry out our functions or activities, or as otherwise permitted under the Privacy Act. 

    3. If we hold any sensitive information about you, that information will only be used and disclosed by us for the purpose that you provided it for, and your provision of that information will be taken as consent for us to use it for that purpose.

  3. Use and disclosure of your personal information 

    1. We use and disclose the personal information we collect for our business purposes and to fulfil our legal obligations. This may include the following:

      1. to provide you with information about our products, including information of a marketing nature;

      2. to send you information about special offers, publications and newsletters;

      3. to provide you with safety alerts regarding our products and communicate any product recalls;

      4. to verify your identity;

      5. to provide you with the information and products you request; 

      6. to process employment applications;

      7. to improve and manage our business and products;

      8. to customise your experience when using our website; 

      9. to address and answer any enquiries or questions that you might have; and

      10. in accordance with applicable laws, including the APPs.

    2. We may disclose your personal information to our employees and third party service providers, as we deem necessary to enable us to conduct our business activities and to facilitate our dealings with you. Service providers we may disclose personal information to include: 

      1. legal and other advisors; 

      2. regulatory bodies;

      3. promotional agencies; 

      4. website and database developers; 

      5. cloud service providers; 

      6. online store and eCommerce platforms 

      7. sales and ordering platforms; 

      8. payment processors;

      9. CRM and marketing tools providers; and

      10. web hosts.

    3. Our online store hosted by Shopify. By using our website and purchasing products via our online store you consent to the collection, use and disclosure of your personal information by Shopify in accordance with its privacy policy available at www.shopify.com/au/legal/privacy. 

  4. Direct marketing

Unless you opt out, we may use your personal information to inform you about products, services and special offers by post, telephone or any form of electronic communication. We may also contact you on behalf of external business partners about particular offerings that may be of interest to you unless you opt out.

  1. Anonymity 

You may, in some circumstances, have the option of not identifying yourself or using a pseudonym when you deal with Collide Drinks, such as if you are making a general enquiry about us. However, if you choose not to provide your personal information, we may not be able to provide you with a product or a response you request to the extent this reasonably requires us to collect your personal information.

  1. Cookies and other tracking technologies

    1. A cookie is a small file which asks permission to be placed on your computer's hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs and preferences by collecting and remembering information about you.

    2. We use cookies and other tracking technologies to provide our website and to identify which pages are being used and how you use them. This helps us analyse information about web page traffic and improve our website by tailoring it to your needs. These do not give us access to your computer or any information about you, other than the data you provide to us.

    3. You can choose to accept or decline cookies. Most web browsers automatically accept these, but you can usually modify your browser settings to decline these if you prefer. This may, however, prevent you from using the full capabilities of the website.

    4. We may also use third-party analytics tools, such as those provided by TikTok, Facebook and Google Analytics, to provide us with information about how you use our website. These analytics tools may place or access cookies on your device, which allows them to monitor your web browsing activity. More information regarding the services provided by TikTok, Facebook and Google, including their privacy policies and information about opting out is available on their websites:

Facebook: https://www.facebook.com/policies/cookies

Google: https://policies.google.com/technologies/partner-sites.

TikTok: https://www.tiktok.com/legal/page/global/tiktok-website-cookies-policy/en 

  1. Storage and security of your personal information

    1. Collide Drinks may hold your personal information in a number of different formats, including software programs (located both onsite and offsite, including in the cloud), databases, filing systems and in offsite backup storage. 

    2. Collide Drinks is committed to ensuring that the information you provide is secure and we take all reasonable steps to protect your personal information from loss, unauthorised access, modification, disclosure or misuse. However, we cannot ensure the security of any information that you transmit to us over the internet and you do so at your own risk.

  2. Disclosure of personal information outside Australia

We will only store your data in Australia and do not intend to disclose your personal information to overseas recipients. 

  1. Access to your personal information

At any time, you may request access to personal information about you that Collide Drinks holds by contacting us using the details below. We will endeavour to process your request within a reasonable time. We will generally give you access to your personal information, and if we do not we will take reasonable steps to meet your needs (for example by letting you know generally the kind of information we hold about you). We will also give you the reasons why your request has been refused and advise you on avenues to make a complaint.

  1. Correction of your personal information

You should notify us if there are any changes to your personal information. You may ask us at any time to correct personal information we hold about you by contacting us using the details below.

  1. Complaints 

Please notify us if you have any complaints relating to Collide Drinks’ handling of your personal information. We will investigate all complaints and respond to you within a reasonable time and in accordance with our legal obligations.

  1. Changes to this policy 

    1. This policy was last updated on [insert date]. 

    2. Collide Drinks may amend this policy by publishing a revised policy on our website. Any changes will be effective as of the date they are published.

  2. Other websites and apps 

Our websites, apps and social media pages may contain links to other websites or apps (including social media platforms) of interest. Please note that we do not have any control over those websites or apps. We are not responsible for the protection and privacy of any information which you provide whilst visiting such websites or apps and such websites or apps are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website or app in question.

  1. Contact details and further information 

    1. If you have any questions in relation to privacy or you wish to access or correct your personal information, please contact us directly by email at privacy@collidedrinks.com.au. 

    2. For further information about privacy issues in Australia, see the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.